This Refund Policy outlines the terms and conditions governing refunds for purchases made on our educational platform.

1. General Refund Policy

We want you to be satisfied with your purchase. If you are not satisfied with a course or service you have purchased, you may be eligible for a refund according to the terms outlined below.

2. Refund Eligibility

You may request a refund within the following timeframes:

• Course purchases: 30 days from the date of purchase
• Digital downloads: 7 days from the date of purchase
• Webinar registrations: 48 hours before the scheduled start time

To be eligible for a refund, you must:

• Submit a refund request before the applicable deadline
• Provide a valid reason for the refund request
• Not have completed more than 25% of the course content
• Not have violated our Terms of Service

3. Non-Refundable Items

The following items are generally not eligible for refunds:

• Completed courses (over 25% of content viewed)
• Certificates or credentials already issued
• Digital downloads accessed or downloaded
• Webinars that have already occurred
• Bundled products if any item has been accessed
• Gift purchases (original purchaser must request refund)

4. Refund Process

To request a refund:

• Log into your account and navigate to your purchase history
• Select the course or service for which you want a refund
• Click "Request Refund" and provide a reason
• Our support team will review your request within 5-7 business days
• You will receive an email notification regarding the decision

5. Refund Processing Time

Once your refund request is approved:

• Refunds will be processed to the original payment method within 10-14 business days
• Processing times may vary depending on your payment provider
• You will receive an email confirmation once the refund has been processed

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have completed between 10-25% of course content
• For technical issues that prevented full access to content
• For courses that have been significantly modified after purchase

7. Subscription Refunds

For subscription-based services:

• You may cancel your subscription at any time
• Refunds for unused portions of subscription periods are not typically provided
• You will retain access until the end of your current billing period
• No refunds for subscription fees already paid unless required by law

8. Promotional Pricing

Refunds for purchases made during promotional periods will be calculated based on the amount paid, not the original price. If you purchased at a discount, your refund will reflect the discounted amount.

9. Chargebacks

If you initiate a chargeback through your payment provider instead of requesting a refund through our platform, we reserve the right to:

• Suspend or terminate your account
• Refuse future purchases
• Take legal action if the chargeback is determined to be fraudulent

10. Course Modifications

If we significantly modify a course you've purchased (removing substantial content, changing instructors, etc.), you may be eligible for a full refund even if you've exceeded the standard refund period. Contact our support team to discuss your options.

11. Technical Issues

If you experience technical issues that prevent you from accessing your purchased content:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• If we cannot resolve the issue, you may be eligible for a full refund regardless of usage

12. Refund Denial

We reserve the right to deny refund requests that:

• Violate our Terms of Service
• Are submitted after the applicable deadline
• Show abuse of our refund policy
• Involve fraudulent activity

13. Dispute Resolution

If you disagree with a refund decision:

• Contact our support team for further review
• Provide additional documentation or information
• We will conduct a second review within 5 business days

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our platform after changes constitutes acceptance of the updated policy.

15. Contact Information

For questions about refunds or to submit a refund request, please contact our support team through our platform's support channels.

Last Updated: [Date]